Frequently Asked Questions
Everything you need to know before your first consultation.
A thorough 20-30 minute consultation covering your goals, medical history, symptoms, and whether integrative or alternative therapies are the right fit. No commitment required.
The initial consultation is $0. A $40 deposit secures your booking and is fully refunded after you attend. If you miss the appointment or cancel with less than 24 hours' notice, the deposit is not refunded.
No referral is required. You can book directly. If you'd like your care coordinated with your GP, we're happy to facilitate that.
No. Prescribing is based entirely on clinical judgement and patient safety. Your practitioner will always be honest about what's appropriate for your circumstances.
Often, yes. Many patients leave their first consultation with a personalised plan. Prescribing and treatment are always based on clinical judgement and your safety, so in some cases your practitioner may recommend further steps before finalising your plan.
Costs vary depending on your prescription. Choose1 delivery by our partner pharmacy for medication at the sponsor RRP^ or below - prices are shown clearly in OneHolistic™ before you order. Our practitioners take your budget into account when planning treatment; raise any cost concerns with them during your consult.
Yes, within Australia - keep it in the original packaging and carry your prescription letter plus valid ID. For international travel, rules differ by destination, so check that country's requirements before you go.
Yes. Consultations are by telehealth from anywhere in Australia - no clinic visit required.
A telehealth consultation is a doctor's appointment held over the phone, with no clinic visit required. At your appointment time, your practitioner calls you on the number you provided, so you can be seen from the comfort of home. Just keep your phone handy and find a quiet, private space.
Simply your phone with good reception and a quiet, private space where you feel comfortable speaking openly. It also helps to have any relevant medical records or a list of your current medications on hand.
Your privacy is a priority. We use secure systems and follow strict Australian privacy laws (including the Privacy Act and Health Records Act) to protect your personal and health information. We only share your data with your consent or where legally required. Read our Privacy Policy for details.
Our AHPRA-registered practitioners commonly support patients living with chronic illness or ongoing health conditions. You're welcome to raise any persistent health concern, particularly where conventional approaches haven't worked and integrative or alternative options may complement your current care.
Yes. Consultations are available Australia-wide by telehealth, so you can be seen from anywhere with no travel required. Any medication that a practitioner chooses to prescribe may be dispensed and delivered Australia-wide by express post.
Your prescription is filled by our partner pharmacy and shipped Australia-wide with StarTrack Express. Most orders arrive within 1-3 business days; in many urban areas, delivery can be within 24 hours†. Times are estimates and can vary by location. Repeat orders are managed through your patient portal.
Yes, and your first consultation after you switch is free, and you get $1 delivery for your first order.
Completely. Being brand-agnostic means our practitioners don't favour or promote any specific brand, product, or supplier - recommendations are based solely on your circumstances and clinical needs. There are no commissions or commercial incentives, so your care stays unbiased, ethically driven by clinical judgement, and personalised to you rather than a preset product list.
Absolutely. Consultations are private, and your personal and health information is handled in line with strict Australian privacy laws.
We take an integrative approach, where alternative and complementary therapies are considered alongside your existing conventional care, not instead of it. If you'd like, we're happy to coordinate with your GP so your care stays aligned.
Call us on 03 9115 2924 or email clinic@totalholistic.com.au. We're happy to help.
Give at least 24 hours' notice. Change or cancel online, or contact us on 03 9115 2924 or clinic@totalholistic.com.au. With enough notice there's no charge and your $40 deposit stays available for a new booking. If you cancel with less than 24 hours' notice or miss your appointment, the $40 deposit is not refunded or credited, and a new $40 deposit is required to rebook.
For new patients, we usually recommend a follow-up about one month after your initial consult. After that, timing is decided with your practitioner.
Contact us as soon as you can - call 03 9115 2924, email clinic@totalholistic.com.au, or manage the booking in your patient portal. We'll aim to reschedule at the next available time. Note: we need at least 24 hours' notice for changes. If you miss the appointment or cancel with less than 24 hours' notice, the $40 deposit is not refunded or credited.
Book online for telehealth. A $40 deposit confirms your initial consult and is fully refunded after you attend. No GP referral is required.